Terms and Conditions

About us: This website (www.jostorieknits.com) is owned and operated by ECE Ltd, Ash Place, Hillside, Rothbury, Northumbria, NE65 7YE. Company registered in Scotland, number SC296092, VAT Registration Number: 920 0527 68

Use of website: Your use of and access to pages of the website is subject to these terms and conditions. By using or accessing any part of the website, you agree to be bound by the terms and conditions.

Website content

We follow processes to ensure that the content of the website is accurate, products are clearly described and prices are correct. However, we reserve the right to not accept any order where the price on the website is not correct.

When buying any products involving yarn, please be aware that, although we make every effort to display the colours accurately, browsers and computers will inevitably display colours differently depending on their settings. As we use natural yarn, the colour of each batch may vary.

Disclaimer

We recommend you follow the tension given in each pattern. You should be prepared to use larger or smaller needles if necessary to obtain correct tension. This is particularly important if using US needles as the sizes given are approximate.

If alternative yarns are to be used we would recommend that you make adjustments (for example in needle size) to try and match the tension or at least satisfy yourself that you are happy working within what you consider to be acceptable tolerances. We have also suggested a yarn you can use. If you do not follow our suggestions we cannot be held responsible for any discrepancies in measurements. Please take the time to check your tension. This cautionary note is present on all patterns.

Copyright

All content on this site, unless otherwise stated, is owned by Jo Storie and is protected by copyright laws.

All patterns, whether electronic or printed, are sold only for your own personal use and may not be copied, reproduced, modified, amended or distributed. They must not be used for any commercial purposes.

Protecting intellectual property, sharing and the manufacture for sale of Jo Storie Designs, Jo Storie Knits, and BareFaced Kits

We have been made aware of knitters selling garments based on Jo Storie patterns, retailers giving away copies of patterns to sell yarn and even some people sharing the patterns for free on websites.

In all cases this infringes on our intellectual property rights and can be a breach of copyright. However, we understand that sometimes this practice represents an important source of income for knitters and we want to be able to help without damaging our own business model. We are a small independent business dependent on pattern sales to cover costs and make a living. So, we want to try and find solutions that work for us all. Our costs include paying test knitters, pattern checkers, photographers and IT support and we need to recover these costs if we are to continue producing high quality patterns.

Here is our position on a few of the main challenges we face to our business:

I want to sell my garments knitted using your patterns

All we ask is that you buy a pattern for each garment you make to sell. This way you do so with our blessing.

I want to give away your patterns to sell my yarn

Again, we ask that for each pattern’s worth of yarn you sell , you buy the pattern to give away rather than just giving away a copy. We are aware of the margins available in selling yarn and this feels like a fair position.

I want to photocopy your patterns or share around the electronic version

This instance is slightly more serious and is a form of piracy. Our position is that while we welcome you sharing our pattern with a friend as a goodwill gesture, blatant posting of our patterns for others to access free of charge or mass sharing represents a major threat to our business. We are sorry to have found instances where this has happened. It seems a particularly unreasonable and destructive way to engage with our business.

Privacy & Security

We take your privacy and security seriously and will never request information from you which is not essential for fulfilling your order or keeping you up to date with Jo Storie Knits products.

We will never make your information available to a third party without your consent.

All personal information is held on our secure server and access to this information is strictly controlled.

We may use the information provided to us by you to keep you informed of new products. All such communications by email will include an ‘unsubscribe’ option which will enable you to opt out of any future emails.

At Jo Storie Knits we do not disclose customers' names, addresses etc. to third parties except for goods delivery purposes. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. Data collected by this site is used to:

a. Take and fulfil customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Use of cookies

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognise you automatically whenever you visit our site so that we can personalise your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalised recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

We are currently working to incorporate more information about the use of cookies in light of the European Union’s Privacy and Electronic Communications Directive which came into force in the UK on May 25 2011.

Prices

We do our best to ensure all pricing information on the site is accurate and up to date. We do reserve the right to amend prices, discounts and promotions until the point at which we send you a confirmation that your order has been accepted.

Payment

Our shop accepts credit & debit card payment. If you are shopping from outside the U.K. place your order and your credit card issuer will convert the transaction into your own currency at the exchange rate prevailing on that day. Please ask your card issuer if you want to know what that rate is.

Digital content, including downloadable PDF patterns

All sales of digital content are final and digital downloads cannot be returned. Once downloaded it is your responsibility to save the content.

Complaints

If you have any problems please contact us on knitter@jostorieknits.com or on telephone number 07515 900 542